Can I ask for an invoice for the purchase of a ticket?
Yes, by sending an email to info@capitolgranvia.com and they will tell you the steps to follow.
FAQS
How do I buy group tickets?
For cinema, please send an email to info@capitolgranvia.com
For the theatre, if you are redirected to the SMEDIA website, please contact grupos@gruposmedia.com. If you are redirected to the Capitol ticket office, please contact at ayuda@capitolgranvia.com.
How should I pay for my tickets?
For cinema tickets you can buy online, paying by credit card, and at the box office you can pay by cash or credit card.
For theatre tickets at the box office and online payment must be made by card.
Is it necessary to print the tickets to access the venue?
No, it is not necessary to have them printed. You can show them from your phone.
Is there any discount available?
In cinema on Wednesdays is the day of the spectator, and tickets cost 4,60€.
In Theater there are no discounts, unless they are activated at a certain time.
We do not have discounts for large families, students, or functional diversity, are there any discounts available?
What happens if I come to see a leading or supporting actor and he/she is not performing that day?
The cast of the shows may be subject to last minute changes or substitutions.
Additional information.
Capitol is not responsible for any extra expenses incurred by the spectator, such as lodging, transportation, among others.
Ticket resale.
Capitol is not responsible for duplicate or erroneous tickets purchased outside the official sales channels. We are also not responsible for any claims from them.
What time does the Theater box office open?
The schedule is from 15:30h to 22:30h. It may be subject to variations on specific days.
Can I access the show once it has started?
No, out of respect for the artists, under no circumstances.
From what age do minors pay?
Consult in the comments section of each event/show.
Can I access with pets?
Pets are not allowed on the premises, except for guide dogs.
Are the tickets nominative?
No, another person may attend.
Do amphitheaters have stairs?
Both amphitheaters (club on floor 1 and mirador on floor 2) have stairs inside them. To avoid them, it is recommended that you buy them in the stalls.
Where can I manage my tickets with functional diversity?
Contact us by phone at 915222229, from 3:30 p.m. onwards or by e-mail at produccion@capitolgranvia.com.
Until when can I buy my ticket for a show?
The box office is open at the beginning of the show.
Why didn't I receive my movie tickets in my email?
If so, please contact us directly at info@capitolgranvia.com y gerencia@capitolgranvia.com
Reduced visibility seats.
These seats usually have a lower price, since you can see the show, although they may be close to elements that take away visibility or make you uncomfortable. They may also be located on the sides or very close to the stage.
In case an event/show is cancelled, what happens to my tickets?
If there is a situation of cancellation of the event, we will contact you, (with the data obtained by registration, via email or phone). And we will process the refund of the full amount of the tickets.
Can I return the ticket and request the amount of the tickets?
We do not accept exchanges or refunds of tickets for any show programmed in our venue, Teatro Capitol. Therefore, this means that the full amount paid will not be refunded. Before making the payment of the tickets is indicated in the conditions of purchase.